TERMS AND CONDITIONS
At Inessa Empire, we are dedicated to setting the benchmark in the loc industry, encompassing loc starter methods, maintenance, extensions, and exemplary customer service. We offer the Inessa Empire (IE) Experience, honed over decades, ensuring each salon visit leaves you eagerly anticipating your next.
By booking an appointment or purchasing from us, you confirm that you have read, understood, and agreed to the following Terms and Conditions.
We accept payment via cash, debit, and credit cards.
Full or partial advance payment (deposit) is required to secure all appointments. The amount may vary depending on the service(s) requested. No appointment is confirmed until payment is received.
We reserve the right to request full payment in advance at our discretion.
All prices are subject to change without prior notice.
All services are booked for specific time slots and stylists. These slots are reserved exclusively for you.
Late arrivals may result in reduced service time or rescheduling. Full charges may still apply.
We require a minimum of 48 hours’ notice to cancel or reschedule an appointment.
Failure to attend your appointment without prior notice will be treated as a no-show.
In such cases:
While we strive to ensure complete customer satisfaction, all salon services are non-refundable.
Due to the nature of our business—where time, preparation, and scheduling are allocated exclusively—refunds will not be issued for:
If you are dissatisfied with a service, you must notify us within 48 hours of your appointment. We may, at our discretion, offer a corrective service where appropriate.
In accordance with UK law, services booked for a specific date or time (including salon appointments) are exempt from standard cancellation (cooling-off) rights.
By confirming your booking, you:
We are unable to offer refunds or exchanges on the following:
All product sales are considered final unless faulty.
By booking with Inessa Empire, you agree not to initiate unjustified chargebacks or payment disputes.
In the event of a dispute, we reserve the right to present:
We further reserve the right to recover any outstanding amounts, including administrative and legal costs.
Clients must:
We are not responsible for outcomes where relevant information has not been disclosed.
We enjoy sharing updates from our salon. By visiting us, you may be photographed or recorded for marketing purposes.
If you prefer not to have your image used, please inform us prior to or during your visit.
We are committed to safeguarding your personal information and will not sell, disclose, or share it with third parties except where required by law.
To the fullest extent permitted by law:
All content on www.inessaempire.com, including text, graphics, logos, images, videos, and code, is the property of Inessa Empire and protected under applicable copyright laws.
Unauthorized use, reproduction, or distribution may result in legal action.
We reserve the right to refuse service to any client displaying inappropriate, abusive, or unsafe behaviour.
We reserve the right to modify our services, prices, and policies at any time. The latest version will always be available on our website.
For all queries, please contact:
query@inessaempire.com
By booking an appointment or purchasing from us, you confirm your acceptance of these Terms and Conditions.
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